Keeperoo Terms & Conditions — Merchant

1. Who can sign up

Only an authorised representative of an Australian business with a valid ABN and legal capacity to enter a subscription may create a Keeperoo merchant account.

You must provide accurate information and keep it up to date.

2. What Keeperoo provides

Keeperoo is a B2B SaaS platform offering:

• digital loyalty card campaigns, and
• a digital checkout service.

Subscription options: Loyalty only, Checkout only, or a Combined package.

Each paid venue subscription covers one venue, one digital checkout and one loyalty campaign by default. Extra checkouts or additional loyalty campaigns are available at extra cost.

Keeperoo is provided for business use only (not primarily for consumers).

3. Account, authentication & access

Keeperoo uses one-time passcodes (OTP) for authentication. We never store passwords.

You are responsible for access to your account and for ensuring authorised staff use it appropriately.

Accounts are intended for a single venue / single-venue operation unless you purchase additional venue/enterprise capacity. Keeperoo may restrict accounts that exceed fair use.

4. Fees, billing & receipts

You agree to pay the subscription fees shown at signup for the plan you choose (per venue, per month) and any additional charges for extra checkouts or loyalty campaigns.

Keeperoo uses Stripe for payments. Stripe processes card payments; Keeperoo does not store card numbers and does not take a cut of your customer payments unless explicitly stated in your plan.

An invoice/receipt will be sent to the contact email you provide and will include your supplied ABN where applicable.

We will send an automated payment reminder before the end of each billing cycle.

5. Discounts, promotions and founding partner offers

Keeperoo may offer discounts or promotional pricing (for example to founding partners). Any promotional pricing is subject to the terms shown at signup and on the relevant invoice.

6. Refunds and cancellations

Refunds: We offer refunds only within the first 14 days of a new subscription (first purchase) unless otherwise stated. After 14 days, subscriptions are non-refundable.

Cancellation by you: You may cancel your subscription at any time. To avoid charges for the next billing cycle you must cancel at least 3 days before the next billing date. You will retain access until the end of the current paid billing period.

Proration: Unless stated otherwise at signup, we do not pro‑rate refunds or credits for partial billing periods.

7. Merchant responsibilities and consents

You must obtain any consents necessary to collect, use and share your customers' personal information (for example, to send marketing emails or SMS). Keeperoo provides tools to manage consent and records opt‑ins/opt‑outs, but you remain responsible for legal compliance (including the Spam Act 2003 (Cth)).

You must keep your account and business information accurate and up to date.

You are responsible for the content you upload or send through Keeperoo (offers, promotions, images, customer lists).

You may export your customers' opted‑in contact lists (CSV/Excel) via the dashboard.

8. Acceptable use

You must not use Keeperoo to do any of the following:

• Offer, promote or sell illegal goods or services.
• Offer or promote goods that are illegal or restricted under Australian law, including products restricted under health laws (for example, tobacco and vape products where prohibited).
• Send spam, harass, defraud, or otherwise violate any person's rights.
• Publish or promote content that incites violence, hatred, or discrimination.
• Abuse, attack, reverse-engineer or overload Keeperoo or its APIs (including DDoS attacks).

If we reasonably suspect prohibited activity, we may suspend or terminate your account immediately.

9. Fair use and limits

Keeperoo subscriptions are sold for single-venue, small business use by default. If your use materially exceeds typical usage for a single venue (for example very high volume, multi-venue operations), Keeperoo may require an upgraded plan and/or charge additional fees.

Keeperoo reserves the right to limit or suspend accounts that breach fair use or cause network or service degradation.

10. Intellectual property

Keeperoo and its licensors own all intellectual property in the platform, software, trademarks and documentation.

You retain ownership of the content you upload (logos, offers, customer lists). By uploading content and using Keeperoo you grant Keeperoo a worldwide, non-exclusive, royalty-free licence to store, copy, modify and display that content as needed to provide the service.

11. Data, privacy & security

Keeperoo's handling of personal information is described in our Privacy Policy (available at the website). You should read that policy.

We use third-party providers (for example Stripe, Supabase, Vercel, email/SMS gateways) who may store or process data in Australia and overseas.

We use HTTPS and database-level controls (including row-level security) to protect data. We cannot guarantee absolute security. In the event of an eligible data breach we will comply with applicable notification laws.

When you close or delete an account, data is archived (soft delete) and kept for up to 12 months for dispute resolution or fraud prevention, unless otherwise required by law. After that data is permanently deleted, subject to any system backups.

12. Third-party services

Keeperoo integrates with third-party services (Stripe for payments, analytics providers such as Google Analytics with IP anonymisation, cloud hosts). Your use of those services is also subject to the third party's terms and privacy policies. Keeperoo is not responsible for the acts or omissions of third-party providers.

13. Suspension, termination and data after termination

We may suspend or terminate your access for non-payment, breach of these Terms, illegal conduct, or harmful actions.

On termination for your breach we may delete or permanently restrict access to your account content after the 12-month archive period unless retention is required by law.

If you cancel, we will archive your data for up to 12 months as described above.

14. Liability and indemnity (plain language)

What Keeperoo is not liable for:

• We are not responsible for indirect losses such as lost profits, lost opportunity, or loss of reputation.
• We don't guarantee uninterrupted service. We aim for 99.5% uptime but rely on third-party providers.

Our maximum liability to you:

To the extent permitted by law (including the Australian Consumer Law), Keeperoo's total liability for any claim arising from these Terms is limited to the total subscription fees you have paid to Keeperoo in the 12 months before the claim.

Indemnity (your promise to us):

You agree to indemnify and hold Keeperoo harmless from any claim, loss or expense arising from your use of the service, your content, or your breach of law (including failure to obtain necessary consents for marketing).

Important consumer rights:

These limits do not apply to non-excludable rights under consumer protection laws (for example certain guarantees under the Australian Consumer Law cannot be excluded). Where those laws apply, our liability will be adjusted only to the extent permitted by law.

15. Warranties & disclaimers

The service is provided on an "as is" and "as available" basis. Except where law requires otherwise, Keeperoo disclaims all warranties, express or implied, including fitness for a particular purpose.

16. Changes to the Terms

We may update these Terms from time to time. If the changes are material, we will give you reasonable notice (for example by email to the account contact or via the dashboard). Continued use after the updated Terms take effect means you accept them.

17. Dispute resolution and governing law

These Terms are governed by the laws of Queensland, Australia.

If you have a dispute, please contact us first at the address above so we can try to resolve it. If we cannot agree, you agree to submit to the non-exclusive jurisdiction of the courts of Queensland.

18. General

Entire agreement: These Terms and any documents they reference form the entire agreement between you and Keeperoo about your use of the service.

Severability: If a court finds part of these Terms unenforceable, the rest remains in force.

Assignment: You cannot assign your rights under these Terms without our consent. Keeperoo may assign its rights.