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How to stamp your customers cards

Learn the simple process of adding stamps to customer loyalty cards during checkout.

Quick overview

The stamping process:

Customer makes purchase → Scan their loyalty card → Confirm stamp → Customer earns progress toward reward

Stamping cards is the heart of your loyalty program. Each stamp brings customers closer to their reward and builds lasting relationships.

Step-by-step stamping process

Step 1: Complete the Sale

Process the customer purchase as normal
Ask: "Are you part of our loyalty program?"
If new customer, help them sign up first
If existing customer, proceed to scan their card

Step 2: Scan the Loyalty Card

Open the Scanaroo app on your device
Tap Scan Loyalty Card
Point camera at customer's QR code or barcode
Wait for the scan confirmation beep/vibration

💡 Scanning tips:

Ensure good lighting for clear code scanning
Hold device steady about 6 inches from the code
Clean camera lens if having scanning issues

Step 3: Review Customer Information

Verify customer name matches the person in front of you
Check current stamp count
See how many stamps until next reward
Note any available rewards ready to redeem

Step 4: Add the Stamp

Tap Add Stamp button
Confirm the stamp addition
Watch the stamp counter increase
Check if customer earned a reward

Step 5: Handle Rewards

If reward earned, congratulate the customer!
Ask if they'd like to redeem now or save for later
If redeeming now, tap Redeem Reward
Apply the discount or provide the free item

Handling special situations

Customer forgot their phone?

Look up customer by phone number or email
Use the manual lookup feature in Scanaroo
Add stamp to their account once found
Remind them about digital wallet storage

Multiple purchases in one visit?

Check your loyalty program rules
Most programs: 1 stamp per visit regardless of amount
Some programs: 1 stamp per item or dollar amount
Use the multi-stamp feature if applicable

Card won't scan?

Try adjusting lighting or camera angle
Clean the customer's phone screen
Use manual lookup by phone/email
Have customer regenerate their QR code

Best practices for great service

Always ask: Make loyalty part of every transaction
Be enthusiastic: Celebrate when customers earn rewards
Explain progress: "You're 3 stamps away from a free coffee!"
Promote benefits: Mention special member offers
Be patient: Help customers who are new to the program
Stay positive: Technical issues happen - have backup plans

Training your team

🎯 Key training points:

Practice the stamping process during slow periods
Role-play different customer scenarios
Learn your loyalty program rules and rewards
Understand how to troubleshoot common issues
Know how to help customers sign up

How to promote your new card How to link your phone/tablet scanning device