Daily Use

How to add points and redeem rewards

Scan the card, type the amount that earns points, confirm. Rewards come off the same screen.

Quick overview

Customer shows their card → you scan it in Scanaroo → type the amount that earns points → confirm. To use points, tap Redeem next to a reward and confirm.

A points card works like a stamp card, except the customer earns points for every dollar instead of a stamp per visit. Your card sets how many points each $1 earns, and the rewards customers spend them on.

You'll need Scanaroo 1.5.0 or later. Older versions can open a points card but can't add points to it; update from the App Store or Google Play.

At the till

Step 1: Ask for the card

As you ring up the sale: "Have you got our rewards card?"
The customer opens the card in Apple Wallet or Google Wallet and shows you the QR code
New customer? Point them at the signup QR code on the counter. It takes under a minute, and this sale still earns them points if they join before you scan

Step 2: Scan it

Open Scanaroo. If it asks for the PIN, enter it and tap Authenticate
Tap Scan and point the camera at the customer's phone
Scanaroo opens the customer's card straight away

Scanaroo's main screen with a large Scan button — Tap Scan

A customer's points card in Scanaroo: 1,700 points, Trout tier at 4 points per $1, total spend, how far to the next tier, the amount box and the rewards — The customer's points card

Step 3: Check the card

The customer's name is at the top, so you can see you scanned the right person
The big number is their points balance. Under it: their tier (if your card has tiers) and how many points they earn per $1
Total spend and "… more to reach" show how close they are to the next tier. Worth a mention: "Another $50 and you're Trout!"
If you see Not asked yet — check with this customer, ask whether they would like emails from you and tap They want emails or No emails

Step 4: Enter the amount that earns points

Under Add points for a sale, type the dollar amount and Scanaroo shows the points on the button, e.g. Add 520 points
Enter only the amount that earns points, not always the whole receipt. If a customer buys a $130 reel and $50 of bait and bait doesn't earn points, enter 130. Your manager will tell you what counts
Cents are fine (89.95). Points are whole numbers and round down, so $10.99 at 3 points per $1 is 32 points
Tap the button, check the amount on the confirmation, and tap Add points. Cancel if it's wrong: nothing is saved until you confirm

$130 typed into the amount box, with the button reading Add 520 points — Type the eligible amount

The Add points confirmation: $130.00 → 520 points (4 points per $1), with Cancel and Add points buttons — Check it, then confirm

Step 5: Done: check it against the receipt

Scanaroo confirms what was saved, e.g. 520 points added. $130.00 sale. Balance: 2,220 points. Tap Okay
The card on the customer's phone updates within a few seconds
Under the balance, 520 points added and an Undo button count down for 30 seconds, in case you spot a mistake

The alert after a sale: 520 points added. $130.00 sale. Balance: 2,220 points. — What was saved

The card after the sale: 2,220 points, and a banner reading 520 points added with an Undo button counting down from 0:28 — Undo stays for 30 seconds

Step 6: Redeem a reward

Rewards lists every reward on your card with its cost in points. Redeem is only lit for the ones this customer can have today
A reward that needs more points says how many to go, e.g. 550 points · 160 to go. One for a higher tier says so, e.g. Marlin and above
Tap Redeem next to the reward, check the points and what they'll have left, and tap Redeem again
Then apply the reward on your till as usual: take the $10 off, hand over the lure pack. Scanaroo only records it
Want two rewards? Redeem them one after the other. Each one has its own confirmation

The Redeem reward confirmation: Use 550 points for "Lure pack"? They'll have 1,670 left. — Each reward has its own confirmation

Tiers

If your card has tiers, customers move up as their total spend grows, and a higher tier earns more points per $1. Using points never lowers a tier.

The new rate starts from the next sale. A sale that takes a customer into a new tier earns at the tier they were on. Scanaroo tells you: They're now Trout: more points from their next purchase.
Some tiers come with bonus points for reaching them, added once, with the sale that gets them there. Scanaroo says so in the same message.

The alert after a sale that reached the top tier: 400 points added. $100.00 sale. Balance: 1,300 points. Plus 500 bonus points for reaching Marlin! — A sale that reached the top tier, with its bonus

When things don't go to plan

Typed the wrong amount?

Straight away, on the till: tap Undo under the balance within 30 seconds, then Undo points. The points and that sale's spend come off, and you can enter the right amount. Scanning the same card again within the 30 seconds brings the Undo button back.
Later: the owner or a manager can undo the card's most recent sale from the dashboard for up to 48 hours, or correct the balance with an adjustment after that (see managing a customer's points).
Only the till that added the points can undo them, and only the card's latest sale. Once the customer has spent those points on a reward, the sale can't be undone on the till; ask the owner to correct it.

Scanaroo says "One sale can be at most $2,000.00"?

Your card has a limit on one sale, $2,000 unless the owner changed it, to catch a slip of the finger (an extra zero turns $300 into $3,000). Check the amount. If the sale really is that big, ask the owner.

Customer forgot their phone, or it's flat?

Scanaroo can only add points to a card it can scan. The owner or a manager can add them instead: in the dashboard, open Customers, find the customer, and use Record a sale on their page. Keep the receipt handy so the amount is right.

"This card collects points. Update Scanaroo…"?

The till is on a version from before points cards. Update Scanaroo from the App Store or Google Play, log in again with your PIN, and scan the card again.

Customer asks what their points are worth in dollars?

Points cards show points, not dollars, on purpose. Point them at the rewards instead: "You've got 1,700, and the $10 off is 1,000."

Getting staff on board

Agree what earns points. Write it on a sticky note by the till ("not bait, not gift cards") so every staff member enters the same amount.
Read the confirmation. It shows the dollar amount you typed. A two-second glance catches most mistakes before they reach the customer's card.
Say the number out loud. "That's 520 points, you're on 2,220 — enough for the $10 off whenever you want it."
Practise on your own card. Add yourself as a customer, then let each staff member add a small sale and undo it during a quiet ten minutes.